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Hours of Operation Open now

  • Monday 24 Hours
  • Tuesday 24 Hours
  • Wednesday 24 Hours
  • Thursday 24 Hours
  • Friday 24 Hours
  • Saturday 24 Hours
  • Sunday 24 Hours
  • David Morris

10411 Motor City Drive Suite 500, Bethesda, MD 20817

Amenities

Business Center

CXInfinity - Introduction

CXInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprise to startups and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single box setup with powerful integration can elevate agent and customer experience to the next level. To understand and manage customer relationships, CXInfinity allows businesses to engage with customers across digital channels in real-time. Our proactive engagement approach enables companies to create a personalized web experience for every visitor because more satisfied customers mean more leads. We believe agents should focus on creating exceptional experiences and so have dedicated agent workspace with a single screen and integrated view of all channels and customer details. Moreover, we equip agents with built-in Knowledge Base and Case Management tools to make every conversation count. Our intelligent routing system helps the right skilled agent to handle the conversation to ensure instant and quality resolution. And then we have smart bots to handle level 1 queries of customers leaving agents to focus on more complex issues. But, this is not all; there’s a lot more CXInfinity has for its customers to simplify the life of their customers. Visit the website.

Products & Services

  • Omnichannel Customer Engagement Platform

    CXInfinity is the Business messaging and customer engagement platform to engage the customers at the right time via the right channel. We offer end to end call center solution to transform your user experience. We are delivering an exceptional agent and customer experience for 11 years with 150+ deployments, 98.7% customer retention rate, & 70+ 3rd party integrations. We offer scalable and flexible solutions for agents to optimize their productivity and deliver enhanced customer experience across multiple platforms through a single agent interface.

Customer Reviews: 1 Votes / 1 Reviews

  • Connie Stevens 2 month ago

    CX Infinity is such an incredible customer engagement software that lets you get a step closer to your customers, no matter where they are. It is an omnichannel engagement solution that caters to all your expectations across all channels in real-time. You can reach out to your customers proactively, book a real-time demo, and grow leads from the traffic.

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